Wednesday, October 1, 2008

A Few Frustrations

Okay, I am really not in a huge negative mood..... but it's time to vent. Lately I am really trying not to say a few words in prep for when baby comes and one of them is "hate". So this is my list of things that I am really disliking lately.

1. Insurance Customer Service: So a few days ago we get this bill in the mail from our old insurance carrier. After talking it over with Eric, we decided that we had met the deductible with that insurance and we really should not have to pay. And let's be honest the bill was over $200, so it wasn't like it was a $6 lab bill or something. So I get on the phone, keep in mind that I know next to nothing about insurance except that I am grateful to have it. So I explain the situation, and before I know what is going on, the lady is explaining ALL of the claims that we have had since we were married. And then she says, "Well with your accident in March of last year we have been paying out to your Accidental Supplemental Plan." Umm... what accident in March, and Accident what plan? I am completely confused and attempt to explain that there was no accident in March. Oh dear. So then she explains that they have processed every claim wrong including back surgery appointments, the hospital stay, the surgeon, physical therapy everything, so they will have to process everything again and that we really owe them about $1,000 for the whole Accidental Supplemental Plan. I panicked. A lot. She told me she would talk to her supervisor and call me back. Lots of prayers were said during that 15 minutes. So she calls back and I lost it. I mean I kinda fell apart. The tears were flowing and I was explaining that I didn't know anything about insurance lingo, that we weren't even on their plan anymore, that my memory stinks, and that I was pregnant and not sure if I could handle this. She listened through my sub subs, said "oh dear" and told me she would call me back again. She called back and said that after talking to her supervisor, that this seemed like such a unique situation. She said she felt sorry for me and instead of processing everything again and possibly having to pay the 1k, that if I wanted to I could just pay the $200 and be done. Sure thing I replied, signed, sealed and delivered.

2. Rocky Mountain Power: Okay, I know it's just like the insurance thing, I am incredibly thankful to have both insurance and power. So Salt Lake had the hottest summer ever, so as a result I had the air conditioning on a lot. If I got too hot, it was pass out city. So we get our bill in July. HUGE amount. What? Our condo is not small, but by all means it is not as big as a house! I am in total shock over the amount and I could tell Eric was as well, but didn't want to say anything. Eric is sweet, but not all husbands are so understanding about there wives heating and cooling issues. I am sure the Rocky Mountain is the root of a many divorce. So, I vow to try to improve. Thankfully August came and it had dropped $75 (keep in mind not to $75 but dropped by $75, that should give you some idea about how bad it was. And I am still sure that there was some sort of mistake.) So it is better now, but it still bugs me so I am hoping this little vent might cure me of my animosity.

3. Ghetto Smiths: So the Smith's by our house is totally Ghetto Smiths. It's not very clean, they are ALWAYS short staffed and there are always men out in the parking lot asking for money or trying to sell you something. But prices are pretty good and it is close. So a couple of nights ago, Eric and I struck up the deal that if I went grocery shopping, he would clean the kitchen while I was gone. Great! I really like shopping at night and I got a lot done this night. My cart was pretty full so I go to checkout. Not one checkstand is open. Huh? Only the four self checkouts were open with a line from Salt Lake to Tahiti. I look at the time just because I was curious how long this would take me. And of course the people in line behind me were less than thrilled when they saw how full my basket was. But honestly I couldn't let everyone behind me with a few items go because the line was SO long. So I finally get to my checkout, the scanner won't scan anything! I complain to the girl and she has to scan them at the main desk and then acts like I am slow and can't handle it by myself! AHHH!! It's not my fault there is an angry mob behind me armed with milk and eggs, and your scanner is on meltdown. So I finally get done. How long did it take me from when I got in line to when I got in the car to drive away? THIRTY-FIVE minutes!
Okay, thank you I feel much better. Really quite a bit. I am thankful for the grocery store, power and insurance but it felt good to let it all out. One more thing where is Tom Selleck?

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